Delivery & Returns

CM ELECTRICAL WHOLESALERS LTD: RETURNS POLICY

 

We would recommend that you raise a return via my account ( order history). Once a return is raised, a member of our team will email you a returns form. Please clearly state the invoice number and the reason for return and send to returns@cmelec.co.uk.

 

If a full refund including the original delivery costs is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation. However you will be responsible for the cost of returns. If a return is payable to you, we will process the refund as soon as possible (within 3-5 working days).

 

The items need to be in the original packaging where it forms part of the goods, for example, boxed goods. Return postage is at your own cost and risk, and we recommend you use a courier which provides tracking and to also insure the items to cover the value of the goods. We the supplier do not take any responsibility for lost or damaged goods that are returned by you.

 

You have a legal obligation to take reasonable care of the goods while they are in your possession. Goods that are returned back will be inspected for any sign of misuse and damage. If you fail to comply with this obligation, we have a right of action against you for compensation and refuse a refund,

 

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within three to five (3-5) days of the day we confirm via e-mail, that you are entitled to a refund for defective goods. If the goods you claim to be defective are in working order (once they have been tested), we will simply return the goods back to you.

 

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order. However, where you have failed to take reasonable care of the goods, we reserve the rights to refuse a refund and return the goods to you at you.

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