Privacy Policy



We view the security of our customer's data as paramount. Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation.

We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data, including encrypting your information to applicable industry standards.

Any changes we make to this policy will be reflected on this page and notified to you by email, where appropriate.

At CM Electrical Wholesalers LTD your privacy and personal information is paramount to us. We are dedicated to protecting your privacy. We do not share, nor do we sell your information to any third parties. Only when delivering do we inform the courier of your address.

Once a purchase is made on our website, we ask for your name, telephone number, home address and email address for deliveries, offers and newsletter. In addition we ask for payment method details. Your data enables us to process your order placed with to be dispatched immediately.

How do we use the data we collect?

  • We collect and use your personal data to process your order.
  • To process any refunds when necessary.
  • Manage your customer account.
  • Sending you information by email about our new products and services which you can opt out.
  • Dispatch products with our couriers.
  • Fraud detection and prevention.
  • Finding out what you and other customers like the most as it enables us to see what the customer wants.

 We may use the Personal Information that we collect to:

  • Maintain the safety, security, functionality, and integrity of our website and other assets or business
  • Prevent crimes including theft and fraud
  • Perform testing, research, analytics, and product development
  • Administer, support, and improve our online presence, whether on our website or mobile app, including troubleshooting technical problems when they arise
  • Understand, improve, and provide customized and streamlined experiences with our products, stores, website.
  • Provide services in-store, on the website, including processing requested purchases, returns and exchanges, payments, orders, shipping products, and providing Customer Service
  • Conduct other business initiatives as described to you when collecting your Personal Information, with your consent or as otherwise permitted by law
  • Comply with law or a legally binding process, such as pursuant to subpoenas, court orders, to enforce our legal rights, or to protect you, us, or others against injury or harm including for security and loss prevention


How long we keep your information?


  • We will not keep your personal information for any purpose(s) for longer than is necessary and we will only retain the relevant personal information that is necessary in relation to the purpose.
  • We will retain the personal information you provided on registering an account on our website so long as that account remains in existence.

Sharing your information

  • Companies that are tasked with getting your order to you, such as suppliers, order packers and delivery companies/couriers.
  • Payment providers and gateways, such as Barclaycard EDPQ and PayPal Express.
  • Credit reference agencies, fraud prevention agencies and law enforcement, to assist us with tackling fraudulent orders and protecting our customers.

Information is held as long as necessary

  • We will only ever hold onto the information you choose to share with us for as long as is deemed totally necessary. This includes for as long as you have your account, or as long as is needed in order for us to provide you with our services (including support, customer care and post-sales advice).
  • Also, we will hold onto your information if it is reasonably necessary to do so, to meet legal or regulatory requirements, resolve disputes, assist with preventing fraudulent activity and abuse, or to enforce our terms and conditions. 

 

Social Media and Third-Party Links

 

  • Social media provides tools that many of our customers use and enjoy, and we include links to various social media platforms on our websites. 
  • For your convenience and information, our websites may contain links to other sites, including social media, which may have privacy policies that differ from our own.
  • We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through our sites. 
  • The privacy settings you have chosen on those sites will determine the degree to which your information is used, shared, or made public.

Behavioural or Interest Based Advertising

  • We permit our trusted business partners and third-party advertising companies (including ad servers, ad agencies, technology vendors, or providers of sponsored content) to collect your browsing information and numerical identifiers associated with your browser or device in order to provide ads on our behalf that are tailored to your interests.
  • These ads may appear on our website, and on other third-party websites. 
  • Using tracking technologies, advertising technology companies collect data from a particular browser or device about a user’s web viewing behaviors over time, across unrelated websites, and in some cases combine such data with data collected from other browsers or devices associated with the same user or household, and use such data to predict user preferences and to deliver advertisements to that user which are calculated to target that user’s predicted preferences across devices. 
  • If you take steps to block advertising cookies or opt out of interest-based advertising, note that this does not mean that you will no longer receive ads from CM Electrical Wholesalers LTD, as these ads are only one form of digital advertising.

 

How to Contact us 

  • Please contact us if you have any questions about our privacy policy or information we hold about you by email at sales@cmelec.co.uk

 

 

 

 

 

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